Finding and choosing an ISP for Mac users

August 7, 2007

What a nightmare? At first glance it seems that none of the Internet Service Providers (I.S.P.s) in the UK cater for owners and users of Apple mac computers. I guess that because Mac users are relatively small in numbers – when compared to PC users – that the bigger broadband providers have forgoten about them; Mac users have quite different service and support needs to the PC community.

Almost all ISPs provide Mac compatible broadband but not all are Mac friendly. You can use any ISP’s broadband on an Apple mac computer or laptop but, not all ISPs will provide you with guidance on how to run the modem or router installation nor offer you helpful mac support. Result – As a Mac user you are pretty much left to your own devices; sorry mac owners, when it comes to setting up and using your broadband connection the big broadband providers are generally found wanting.

However there is hope! The following broadband providers are making efforts to support Mac users and make their broadband – mac compatible :

ISP for mac computers

  • BT broadband – they are a big player that appeals to the family-PC market but they are now making efforts to provide mac compatible broadband and support.
  • Madasafish broadband – Madasafish have been mac friendly for a while now. They not only offer great service and support, but also are set-up to provide high bandwidth connections to power users. When Madasafish say ‘unlimited’ downloads they mean just that… e.g. no ‘download limits are subject to our fair usage policy.’
    Update: As of August 2007, Madasafish broadband are now owned by BT broadband. Service levels should remain high but watch this post & website for updates.
  • AOL broadband- Another major broadband player, now owned and operated by the Carphone Warehouse. AOLs broadband service has suffered over the years but they are a good safe bet if you want the re-assurance of a big broadband ISP but don’t want to use BT broadband.
  • Pipex broadband – This broadband ISP has recently been taken over by Tiscali broadband (yet another big ISP but this time, German owned). With David Hassolhoff featured on their advertising, they must be onto a winner.
  • TalkTalk broadband -Another broadband ISP on the Carphone Warehouse roster. TalkTalk have been in trouble for their ‘free broadband for life’ advertising; it almost caused their internal system and customer services to fall-over, when they received an unprecedented response to their FREE broadband offer. However, TalkTalk are recovering from their initial over-enthusiasm to gain new customers and, their service levels are returning.

Are we missing a mac compatible ISP?

If you think we are missing a Mac compatible ISP or there is one you use that you think is simply GREAT then – Please fill-out the comments form below with who you would recommend we review on this website and we will get on the case.

Moreover, if you have any particularly strong feelings about the broadband ISPs featured above (good or bad experiences) then drop us a message in the comments section and we’ll post them up for all to see (no swearing though :-) ).

Madasafish broadband bought by BT

August 7, 2007

You may or may not have heard recently but, the company that owns Madasafish broadband (Brightview Group) has been bought by major broadband player, BT. “Argh” I here you say, “Not BT. They are a big and evil company.” Well they maybe big and the jury is still out on evil.

It is early days and difficult to say what will happen to Madasafish and it’s broadband service. In the short-term it looks like Madasafish is going to be left alone by BT and allowed to carry-on serving the niche pc and Apple mac markets.

Here at Mac Broadband we have our concerns about what might happen in the long-term but for now we are sure Madasafish will continue to provide a solid service to Apple mac owners.

Lets look at why you should continue to consider Madasafish as your broadband provider for you and your mac…..

Highlights on the Madasafish service

1. Customer Service Focus

broadband are not a broadband service provider that puts all their work into acquiring new customers and forgets about them as soon as they’ve signed up. Quite the opposite. Madasafish focus on providing an excellent service at all times. On the rare occasions when things do go wrong, They take personal responsibility for sorting them out.

2. Honesty and transparency

Madasafish broadband are completely transparent and honest when describing their package offerings. When you don’t have anything to hide it’s quite an easy policy to follow. They don’t say ‘unlimited’ and mean ‘so long as you don’t use it much’. They don’t say ‘free’ and mean ‘so long as you pay us lots of money for another service they provide’.

Madasafish broadband are members of The Internet Services Providers’ Association (ISPA UK) and They abide by the ISPA UK Code. They are one of the first companies to sign Ofcom’s Broadband Industry migration code (MAC) of practice which ensures fair treatment for customers who want to change their broadband service provider. Madasafish’s focus is simply to provide top quality phone and Internet services.

3. Fanatical About Support (inc. Mac)

Whether you are a Windows PC or Mac user, Madasafish’s technicians are fully trained to help you resolve any problems or queries you might have. And Madasafish broadband are here 24 hours a day, every day of the year, if you need us.

4. Value for money

Madasafish broadband services come with free connection and a free router. Monthly fees start at just £11.99 a month for speeds up to 8Mb. Switch your phone line rental to Madasafish for just £9.99 a month and you’ll get free evening and weekend calls. Includes excellent call rates to mobiles and international destinations.

5. Award winning broadband

They don’t like blowing their own trumpets but the last 12 months has been quite exciting for Madasafish. They’ve had to dust off their tuxedos and evening dresses on several occasions to go and take the plaudits.

At the 2007 Internet Service Provider Awards (or ISPAs, as they’re affectionately known) They received the award for “Best Consumer Email”. ISPA said;

“the judges felt that Madasafish’s email security and reliability reflects the vital role email now plays for consumers. The ease by which consumers are able to navigate Madasafish’s email interface using key commands was seen as a great feature.”

At the 2006 ISPAs Madasafish broadband was the overall winner in the ‘Best Heavy Consumer Broadband’ category. An ISPA spokesperson said,

“The judges considered Madasafish to offer a great product which represents real value for money.” The judges also applauded Madasafish

for offering an inclusive broadband service, which supports both Apple Mac and PC users.

The 2006 PC Pro Awards saw Madasafish Highly Commended in the ‘Best Broadband ISP’ category. In The PC Pro awards, the team at Madasafish were voted for by the magazine’s readers. Madasafish was Highly Commended in both the ‘Customer Satisfaction’ and ‘Best Buy’ categories of the PC Advisor >Broadband Awards. Again, based on the feedback of thousands of readers, these commendations really reflect their commitment to Customer Service and value for money. Recently, Madasafish also ranked well in terms of customer satisfaction in the BBC Watchdog ‘Broadband Survey’ – beating broadband providers much marger than themselves.

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