I have been using Madasafish for 3 years now (since January 2006). I have always received good connectivity from them. The only time I had a problem – my broadband connection would drop every 5 minutes – Madasafish ran a diagnostics test on the line and advised me to change my broadband modem.

At first I thought this very odd and I was annoyed at them for suggesting the broadband connection problem was a fault at my end. However, Madasafish were right, and once I had – reluctantly – swapped the original BT modem for a new D-Link modem with wireless router I was back in business.

Back to your main point.

Yes – My service with Madasafish has been faultless and I am sorry if others haven’t had such a good service from them.

Yes – I do receive an amount of money from Madasafish; if a someone uses my Madasafish promotion code to receive a discount off their broadband connection then I receive a discount off my broadband too.

Yes – I have used Madasafish both before and after their purchase by BT and incorporation into Plusnet broadband.

No – I am not telling readers of this site to use Madasafish over another broadband provider. However, if a reader independently chooses to sign-up to Madasafish then I would encourage them to use a discount code to receive £10 off their first broadband bill. They can find offers of discounts across the web – all are of the same monetary value. They can also find a promotion code on this website.

In my broadband times I have only had dealings with three broadband suppliers: Freeserve (now Tiscali), NTL (now VirginMedia) and Madasafish (now part of Plusnet). I have had my ups and downs with each of them but normally any faults with my broadband have been user error and not the fault of the broadband company.

As with all broadband providers, the only time you will normally have any contact with them is for support issues and paying the bill. As frustrating as not having a broadband connection can be, I have leant not to simply blame the broadband provider… the fault could be much closer to home!

I hope this answers your questions and cynicism.

Robin

“Trust us. The team here at Mac Broadband have been using Madasafish for over 30 months and the service has been faultless”

Not sure when you wrote this (no date beside it). Does this “30 months” overlap with BT’s takeover of Madasafish?

I’ve read a LOT of comments on forums about the poor level of service at Madasafish since BT took over.

Can you confirm that you’re still receiving “faultless” service from Madasafish?

You’re obviously getting a referral fee from Madasafish for every person that signs up through your link. So forgive me if I’m cautious about your rosy comments.

I replaced the BT modem with a wireless modem offered by Madasafish. The Belkin D-Link unit was quite difficuly to set-up but once this was done I have had good connectivity with Madasafish; quick broadband speeds have now been resumed.

Robin