Be broadband

be-signupnowVerdict.With 8Meg download speed and 1.3Meg upload speed, Be Broadband certainly offer quick broadband connections. They offer a good range of ADSL services from the entry ‘Be Value’ for £14 upto a whopping 24Mb for their ‘Be Unlimited’ and ‘Be Pro’ packages. Be there offer broadband packages for the power use – not for the faint hearted.

Pro.“High speed connectivity for the broadband connoisseur. “

Con.“High speed connectivity is limited to towns and cities – to avoid disappointment check your postcode on their website first. “

Be broadband products

Broadband Package Advertised Speed Monthy Downloads Contract length Total Price – 1st Year
BeValue upto 8Mb Unlimited 12 months £198.50
Be Value
Be Unlimited upto 24Mb Unlimited 3 months £192.50
Be Unlimited
Be Pro upto 24Mb Unlimited 3 months £236.50
AOL wireless plus with free playstation 3

Best Deal. Be Value, unlimited monthly downloads, 8Mb download speeds and super fast upload speeds. Total Year1 cost £192.00 Sign up to Be broadband today

Feedback. Got any recommendations or strong feelings about Be broadband? Then leave a comment.

More about Be broadband

Be there Broadband for Mac packages

Be offer a choice of four Be Broadband Options*, starting from only £14 a month. All Be there’s broadband options offer free connection, unlimited monthly downloads and a free wireless router. The Unlimited ADSL package also offers reduced contract lengths.

About Be broadband

Be was the very first UK broadband provider to offer super fast broadband connections of 24Mb. Founded by Boris Ivanovic and Dana Pressman in 2004, Be there broadband was the first ISP to use ADSL-2 technology (the technology that allows the broadband speeds to be so high). Not only does Be provide industry download speeds but it also offers upload speeds in excess of 1.3 Mb. Bethere .com has recently been bought out by O2 broadband – its early days but the two companies should blossom. Be broadband won the prestigious ‘Best Sumo Consumer Broadband’ Award at the 2006 ISPAs (the broadband industry’s equivallent of the oscars) – Be there offer good high bandwidth connection for power users.

About the Be Broadband service

The Be Broadband package offers you a connection speed of 8Mb-24Mb from a well-known and established ISP backed by the CarphoneWarehouse. Customers are free to set up home networks where more than one computer benefits from the same internet connection. Be broadband prides itself on its extra features, which include parental controls, anti virus software and spam filters. Download limits are subject to Be broadband’s fair usage policy.

Be Standard features

  • £24 connection fee and FREE wireless ‘Be Box’ router (worth £116).
  • Download speeds of between 8 and 24Mb.
  • Unlimited monthly downloads
  • 1 free email address
  • Customer service / Support lines open 24 hours per day, 7 days per week

Current promotions

Switching and migrating to Be there broadband (MAC codes)

You can apply to switch to Be Broadband is easy. Everything you need to do to connect to Be broadband will be handled by the Be there team with no interruption to your existing broadband service. The MAC migration of your broadband is as follows:

  1. Check to see if you are able to switch from your current Broadband provider. Click here to find their contact details.
  2. Call your current broadband provider to ask for your MAC code. What is a MAC code?
  3. Then return to Be to order your broadband or call the Be Broadband switcher team on 0808 234 8566.
  4. Sit back and relax as Be handle everything for you. Switching should take about 2 weeks during which you will probably lose your broadband connection.

Find out more on the Be there broadband website, Be Broadband

Be Customer support

  • Customer / Member support line is open 24 hours per day, 7 days per week
  • Customer helpline number is 0808 234 8566 (the cost per minute for this is unclear)

What do I need to connect to Be there broadband?

  1. A BT telephone line in a broadband enabled area – that Be service (check with Be’s availability checker)
  2. You need to be over 18 years of age with a bank charge card (either credit or debit) – don’t ask why on the age restriction, we don’t know why.
  3. A broadband modem or modem router for connecting your devices (including Apple mac) to Be – a Be Box wireless router is supplied FREE of charge with Be broadband packages.
  4. Telephone line filters – It is not clear whether these are included with Be broadband.
  5. A broadband compatible operating system – above Mac OS 8/9, Mac OSX etc. (PC computers will need to be specced higher than Windows 2000).
The small print – Extra information about Be broadband’s product policy:

* Be there has a ‘fair usage policy’ which basically means you can have unlimited downloads but don’t go over-board. If you use a crazy amount of downloads then Be might slow your connection speed or reseerve the right to kick you off the contract. Sounds scary but isn’t – if you downloads masses of files, often (you know who you are) then we advise you read the small print on the Bethere .com website.

** As with other high speed ADSL broadband connections, the speed advertised is the maximum you’ll receive. The actual bandwidth you receive from an ISP will depend on how close you are to your BT exchange, the quality of the copper connection, and signal interference.

Reader's Comments

So far we have 2 comments about the product “Be broadband”

  1. G Small on May 14th, 2009 10:05 am

    I swapped to Be Broadband a year ago and I love it!

    Much faster than most of the “up to 8MB” broadbands – I get 5.4MB at all times of day and night on my PC.

    Haven’t tried the 24Meg but if I played online games I would because then I’m sure I could beat every other competitor!

    If you are fed up with your broadband provider, then I definitely recommend Be.

  2. Nick on October 19th, 2012 2:12 am

    I have been with BE for four years and never had a problem. The broadband speed has been fine and the service never dropped out. This year over the summer I kept losing connection and found that between BE and BT I had to struggle to get them to sort it out.Each wanted to blame the other for the problem and not spend any of their time or money trying to sort it out. In BE’s favour they do offer 24 hour support via an online chat on their website and a free phone number (based somewhere in eastern Europe). The guys on the end of the chat/phone were unfailingly polite and clearly knew their stuff. Everything was logged so i could see what we had said and what was being done and I always got a quick response. However, the guys in the call centre were obviously compelled to stick to the training manual when it came to their inability to apply discretion and supply me with a new router, despite us both agreeing that there was not much else that could be wrong.

    BT had come to my house and changed my socket, tested the line etc, so I knew the problem lay with BE’s router. They had told me that BE would probably not want to have one of their tech guys sort the issue out as it would cost them money and advised me to stick to my guns and demand it. It turns out BT were right! I had to be VERY firm on the phone with BE and demand to speak to a supervisor, then threaten to write to the MD before they agreed to send me a new router, as they wanted to save money by advising me to contact BT for further tests.

    Strangely enough, the new router did the job and I have great broadband again. I shouldn’t have had to spend so long on the helpline and be so ‘direct’ with BE for this to happen though.

    Overall, despite this blip I am happy with the service, although it has left me with a slightly less favorable impression of the company. I do like that they give their full London Street address on their website, along with a map and photo’s/bio’s of their key staff. They seem quite keen for users to get in touch and I am certain that if I had not gotten the customer service I was after over the phone, turning up at their HQ would probably have done the trick. Not many ISP’s are that open or provide such detail about the people who are in charge…

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