BT Broadband

Verdict.“BT Broadband is a good bet for running broadband on your Apple. They’re big (over 4 million customers) and safe. BT are coming under increasingly fierce competition from other broadband ISP and as a result BT now offers better value than ever. “

Pros.“BT broadband comes with lots of free extras – wireless router, free digital storage and inclusive wifi minutes for when you are out and about. BT won the ‘ISP of the year award’ in 2007 from Mac user magazine. BT has also been put forward for the 2008 ISPA’s ‘Best consumer ISP’ award.”

Con.“BT is not actually that cheap and the customer service can be patchy. “

BT broadband products

Broadband Package Advertised Speed Monthy Downloads Contract length Total Price – 1st Year
BT Option 1 upto 8Mb 10GB 18 months £164.19
BT Option 1
BT Option 2 upto 8Mb 15GB 18 months £225.93
BT Option 1
BT Option 3 upto 8Mb Unlimited 18 months £275.91
BT Option 1
BT Option 1 upto 8Mb 10GB 12 months £187.80
BT Option 1
BT Option 2 upto 8Mb 15GB 12 months £246.48
BT Option 2
BT Option 3 upto 8Mb Unlimited 12 months £275.91
BT Option 3

Best Deal. BT broadband Option 1, 5 Gb of monthly downloads, upto 8Mb download speeds and a free wireless router. Total Year1 cost £164.64

Feedback. Got any recommendations or strong feelings about BT? Then leave a comment.

More about BT Broadband

BT broadband for Mac packages

BT offer a choice of four BT broadband Options*, starting from only £9 a month (introductory price on the 18 month contract that increases to £18 a month after 6 months). All BT’s broadband options offer free connection, free wifi minutes and a free wireless router.

About BT broadband

BT Total Broadband is the new name of one of the most comprehensive broadband packages yet seen in the UK. With broadband speeds of up to 8Mb, BT customers now get more for their money through free internet voice calls (voIP calls), free video calls, and a suite of security software. BT Total Broadband even gives you freedom to roam way outside the home with 250 free BT Openzone wireless minutes for every month that you remain a customer.

BT (British Telecom) is the largest and best-known telecoms company in the UK. BT have recently purchased Plus.net and Madasafish and witht their respective customers, this takes the BT group back to being the largest provider of broadband internet in the UK (ahead of Virgin Media).

BT broadband provide three broadband options:

About the BT broadband service

BT broadband is a safe mac broadband bet from one of the biggest broadband providers. BT offer a choice of three BT Broadband Options, starting from only £8.95 a month. All BT’s broadband options offering free connection, download speeds of up to 8Mb and free Evening & Weekend UK phone calls – when you sign-up to BT Broadband’s Talk service.

When you sign-up to BT you get the BT Home Hub – this is a stylish and powerful wireless/phone device, that BT hope will literally become the hub of your digital home. The hub supports BT broadband’s full range of services and connects wirelessly to Macs, PCs and other broadband devices. The Home Hub is future-proofed, automatically updating to work seamlessly with BT’s future Broadband offerings from including – BT Fusion and BT Vision.

In 2007, BT Broadband launched a limited edition black Wireless Home Hub which is essentially the same as their normal wireless router – but is is black! – it enables you to set a wireless home network giving you freedom to access high speed broadband around the home and when you are out with the 250 minutes of FREE Wi-Fi Minutes at over 10,000 Openzone Wi-Fi hotspots around the UK and Ireland.

BT broadband Standard features

  • Anti-spyware and Identity theft support
  • Also 15Mb webspace
  • Unlimited storage of online photo album
  • Free digital storage and back-ups (part of the BT hub)
  • Free wireless router/modem worth £89.99 – only for customers signing up online
  • Free Wi-Fi minutes per month (250 mins for Option1, 350 for Option2 and Unlimited mins for Option3)
  • Anti-phishing to protect against online fraud
  • Spam email filter
  • Free video calls (conference calls)
  • Pop-up ad blocker
  • Parental controls
  • Customer service / Support lines open 24 hours per day, 7 days per week

Current promotions

Switching and migrating to BT broadband (MAC codes)

You can apply to switch to BT broadband is easy. Everything you need to do to connect to BT broadband will be handled by the BT team with no interruption to your existing broadband service. The MAC migration of your broadband is as follows:

  1. Check to see if you are able to switch from your current Broadband provider. Click here to find their contact details.
  2. You will need to get a MAC code from your current supplier. What is a MAC code?
  3. Then return to BT to order your broadband.You can apply to switch to BT Broadband easily over the internet.
  4. Sit back and relax as BT handle everything for you – everything you need to connect will be sent through the post on your selected delivery and activation day.
  5. On the day of activation, it can take as little as 30 minutes to transfer over to your BT Broadband connection.

Find out more on the BT broadband website, visit the BT broadband website.

BT broadband Customer support

  • Customer / Member support line is open 24 hours per day, 7 days per week
  • Customer helpline number is 0870 850 8475 (the cost per minute for this is unclear)

What do I need to connect to BT broadband?

  1. A BT telephone line in a broadband enabled area – that BT service (that’ll be everywhere then)
  2. A broadband modem or modem router for connecting your devices (including Apple mac) to BT – a the BT hub wireless router is supplied FREE of charge with BT broadband packages.
  3. Telephone line filters – we believe three are supplied by BT.
  4. A broadband compatible operating system – above Mac OS 8/9, Mac OSX etc. (PC computers will need to be specced higher than Windows 2000).
The small print – Extra information about BT broadband’s product policy:

* On BT’s Option 3 products their is a ‘fair usage policy’ which means you can have unlimited downloads but don’t go over-board. If you use a crazy amount of downloads then BT might slow your connection speed or reseerve the right to kick you off the contract. Sounds scary but isn’t – not many people actually need unlimited broadband and if you are not sure whether you need Option 3 then you won’t.

** As with other high speed ADSL broadband connections, the speed advertised is the maximum you’ll receive. The actual bandwidth you receive from an ISP will depend on how close you are to your BT exchange, the quality of the copper connection, and signal interference.

* There are no discounts offered by BT for bundling services – for these you are best going with Sky, TalkTalk or Virgin Media

Reader's Comments

So far we have 19 comments about the product “BT Broadband”

  1. Chris Eggison on October 4th, 2008 2:12 pm

    THE WORST CUSTOMER SERVICE I HAVE ENCOUNTERED IN MY LIFE TRYING TO GET MY BROADBAND MOVED COST ME 2.5 HRS AND STILL NO JOY NOT TO MENTION PAYING FOR A SERVICE I HAVE NOT HAD FOR 2 WEEKS ALREADY!!!!!!!!!!!
    STRESS

  2. John Foong on October 4th, 2008 8:53 pm

    Just want say that I am very disappointed with the technical support that my family and I are getting from you (BT). I am currently abroad and my wife and son has reported and spoken to a number of your (BT) staff seeking help in finding out why they have not been able to get on the internet since Friday this week and why before Friday they have been experiencing in frequent usage of the internet over many weeks. Until now no one has had the courtesy of even contacting my family on what is happening to try and resolve this problem. I will be grateful if someone can take immediate action as I am not able to talk to my family on Skype as I am at the moment abroad. They can be contacted on XXXX XXXXXXX. Thanks and regards JOHN FOONG

  3. Mac Broadband on October 18th, 2008 1:47 pm

    Dear Chris and John.

    I am sorry that you have experienced poor service from BT broadband. BT are a very large company and sometimes this can mean it feels like you are getting a impersonal experience.

    I have noted that lots of Mac Broadband’s visitors are choosing to go with o2 broadband. Perhaps, when you come to switching broadband providers, you could consider trying them.

  4. chris eggison on October 30th, 2008 8:58 pm

    I would like to say that whoever wrote that comment that it wasnt me i have had excellent serviice and am still with them yours chris eggison .Nuneaton. and i am with bt broadband not MAC !!!!!!!!!

  5. Mac Broadband on October 31st, 2008 2:01 pm

    Hi Chris, Must have been a different Chris Eggison – you have a different email address.

  6. Callum Foden on November 3rd, 2008 7:33 pm

    Basically my broadband is ridiculously slow. It takes 10mins to stream 1 minute of video from the internet. this is the 21st century and i do no live in the middle of know where, so why exactly is it so slow? it once took a whole 2 minutes to load google! im not impatient, but this was ridiculous.

  7. Mac Broadband on November 3rd, 2008 8:16 pm

    Hi Callum,

    Your problem with your BT broadband connection speed could be any number of things. To be honest though, it is unlikely to be a problem with BT. Probably not what you want to hear, but it is more likely to be an issue at your end.

    The problem could be with (1) your computer or software (2) between your computer and your modem/router (3) between you modem and BT.

    I suggest you cancel out the last option by using a broadband speed checker. Make sure you switch off all programs other than your browser and then run the test. If all appears well with your broadband speed test then it might be something closer to home – e.g. in your house.

    If your broadband speed is good then it could well be the speed between your computer and the broadband modem. If you haven’t already, try plugging your computer directly into the modem with an ethernet cable and see if things improve.

    If this is ok. Check that you computer and browser are healthl. Delete your cache from the browser, clean up your hard-drive and try again. Also, while you are at it, check that your computer graphics card is working.

    You should also consider checking that no-one else is on your broadband connection. If you have a wireless broadband router from BT broadband then make sure that you have your security features switched on and that under the ‘Mac addresses’ section your can account for ‘only’ your computers.

  8. Terence Richmond on December 20th, 2008 8:59 pm

    I can access my emails using Windows Messenger but if I try to connect through my btyahoo homepage I am now being requested to sign in and being asked for my username and password.. These it does not recognise. My partners’ sub account is working normally.

  9. Kathy Downes on May 7th, 2009 10:23 am

    I have had 5 months of complete frustration from BT with a consistent broadband speed of 0.13 mb/s! Finally after months of ringing they tell me my line only has capacity for 0.5 mb/s! Something they could have told me at the start. Each time they have tried to ‘re-set’ my connection – it is ok for a few days and then plummets back down to 0.13. I am now trying to get a MAC code from them so I can switch broadband provider but they still say it is something they should be able to fix. I am bascially paying for a service that was promised to be up to 8 mb/s and is just 0.13. ABYSMAL.

  10. BT Robbers and Theives on May 19th, 2009 11:43 am

    Disabled customer sold ‘no more than £19 PM for broadband’ and as I don’t use the landline much, less than 4 hours of calls a month – and hey – charged £87 for a quartly Broadband Bill, and £44 for 4 hours of local calls (max) It’s nothing short of criminal theft – sheer robbery – no wonder BT are going under – GOOD

  11. Dianne Reed on May 21st, 2009 3:09 pm

    I used to send a lot of e.mails, unlimited, now I can only send 3 per hour. WHY

  12. Sarah Watts on May 29th, 2009 6:29 pm

    ABSOLUTE CRAP!

    Worst customer service I have ever dealt with and the only way you can get any response is to shout and get bad tempered.

    Our broadband is unusable – so slow and I’ve been absolutely shocked by the way customer service treats you – I’ve been transfered, cut off, spoken to several different countries, had conflicting messages sent via text, different things told by different people.

    I can’t wait to swap to Virgin and would like to tear up my contract now. I will never deal with BT again after we can get rid of them!

  13. George Brown on November 14th, 2010 5:11 pm

    My experience of BT in the past resonates with that of many of the comments made in earlier blogs. We have been frustrated by their use of overseas advisers who cannot respond to questions not covered by their written script nor speak English clearly .
    Such advisers may be good for profits and the salaries of senior executives:they are not good for customers.

    In contrast the service provided by BT on telephones is good.

  14. Lois Carrington on December 5th, 2010 10:25 pm

    My home hub shows wireless is working but will not connect to my one year old Mac book.

    A BT help web site states no help available for Mac Users.

    Wish I knew that before I subscribed.

    So I am condemned to ethernet cable for 18 months or write off the cash I have spent?

    I wish I could have my money back. I am bitterly disappointed after two weeks poor service from BT, and a lousy unsupported product.

    I feel BT have broken their contract to provide me with Broadband since I simply do not get what I paid for.

  15. john king on September 21st, 2011 4:53 pm

    i have had some problems mainly my fault but in fairness
    i can not fault bt as all broadband suppliers are not perfect
    i will stick with bt and put up with some of the little problems

    john

  16. Dave Miller on November 16th, 2012 4:11 pm

    How on earth did BT get on your web site as recommended Mac supplier? The reason I came here is because I found their desktop help utility is ONLY available for a few PC configurations. Certainly not Mac friendly. And on Sundays, BT is not friendly to ANYONE.

    Solution: Send some BT engineers to South Korea or Japan and see how a REAL user-friendly network operates.

    Dave

  17. Trevor Mc Donald on January 21st, 2013 3:32 pm

    At present I am on OPTION 1 and go very close to my allowance, each month and would like to advised of my options, and also would like to cancel my Sky Sports 1 & 2 and ESPN. Please call me on my home number XXXXX XXXXXXX, any day between 12.30 –> 3.30. Looking forward to hearing from you in the near future. Trevor-XXXXX XXXXXXX

  18. e k greaves on June 5th, 2015 1:18 pm

    my experience of bt technological department is they check out your computer which you have to give them permission to do .Then you get no call from them.You call them and are told your computer is okay.The next day you get warning messages that your computer might crash!.You call out an engineer friend who use to work for B T who says they left a window open and let a virus in ,so it only cost me £60 very reasonable Ian.The biggest issue I have still got having obtained a new computer is my yahoo e mail :which was untrusted on my old computer and had not received an e mail service for a year or so!.A new windows 8.1 will soon do what my old windows xp could not do .Well not exactly despite a new password I am still unrecognized. I can not send my e mails on my mailing system ,have customers noticed how your picked up on spelling mistakes on words or the formate your using as being the problem.You check what you have done to find no errors:its those bloody virus people again interfering with your computer again I reckon and how things are under lined :even if the error you made surely it should be allowed through.

  19. Louise on November 13th, 2015 9:56 am

    Unfortunately I’ve had nothing but trouble with BT. Trying to find someone from the UK to speak to is impossible. However, I’ve found ringing just after 8am if you have a technical problem is the best solution, and more chance you’ll get someone in the UK! After speaking with many guys in India or wherever it is, they inform me there is no-one in the UK to speak with. This isn’t true and after 5 attempts to find someone in the UK, I finally managed to speak with someone in Lincoln, an hour away from me! The lady there was extremely helpful and very good. However, the rest of them, don’t seem to understand Macs at all. I am with BT after moving from TalkTalk. I was with them for 8 years with hardly any problems then I moved house and TalkTalk said they couldn’t give me broadband at my new address, only telephone because BT owned the line, hence to reluctant move to BT. I’ve had nothing but trouble. There must be millions of Mac users in the UK and BT have advised me to speak to Apple about the fact that my mac has problems occasionally. It worked ok with TalkTalk…! If you get fobbed off with foreign call centre staff, ask to make a complaint. I live in the UK and would like to speak to someone who lives there too. Is that too much to ask?

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