Madasafish

madasafish-signupnowVerdict.Madasafish are a small niche ISP backed by BT. They offer great customer service and genuine support for owners of Apple computers and macbooks.

Pro.“Good customer service and reliable internet connections “

Con.“Madasafish are not the cheapest broadband provider”


Madasafish products

Broadband Package Advertised Speed Monthy Downloads Contract length Total Price – 1st Year
Madasafish MAX

Madasafish MAX product info

upto 8Mb 5Gb 12 months £149.88Madasafish
Madasafish MAX plus

Madasafish MAX plus product info

upto 8Mb 20Gb 12 months £275.88Madasafish
Madasafish MAX premier

Madasafish MAX premier product info

upto 8Mb 50Gb 12 months £335.88Madasafish

Best Deal. Madasafish MAX, 5GB data downloads per month. Total Year 1 cost £149.88. (Order through Mac Broadband and receive a further £15 discount – click on the following link and use the promotion code “1192819″ when prompted to at registration) Sign up to Madasafish today

Promotion. View our broadband discount deal – Madasafish promotion code

Feedback. Got any recommendations or strong feelings about Madasafish? Then leave a comment.

More about Madasafish

Madasafish Broadband for Mac packages

Madasafish offer a choice of three Madasafish Options*, starting from only £9.99 a month. All Madasafish’s broadband options offer free connection, download speeds of upto 8Mb, free Wireless router (although don’t accept this offer – its not mac compatible – and instead get the BT modem) and free Evening & Weekend UK phone calls with the Madasafish talk plan.

About Madasafish

Madasafish is owned and operated by the Brightview Group. During 2007, the company was purchased by BT and now Madasafish sits alongside its sister companies of Waitrose internet and Plus.net within the BT broadband portfolio. Madasafish is run as a seperate business and the notable difference between it and BT is in its amazing customer service and support. Its customer support technicians are highly trained and offer specialist support to both Apple Macs and PCs.Over the past few years, Madasafish have been rewarded for their service by winning various ISP broadband awards (see below).

About the Madasafish service

Madasafish offers clear, honest pricing and great customer service attititude – all the pricing is clear, includes VAT and the Terms and Conditions are crystal clear. Madasafish don’t claim to offer unlimited broadband, instead they offer easy to understand levels of broadband downloads. You simly select the 5, 20 or 50GB montly download options and all the other parts to the service are identical across their ADSL products. Madasafish customers can login to their account online at anytime and see how much of their downloads they have used in a month (warning emails will be sent to you when you are getting close to over-running) – extra GB of downloads can be purchased by calling customer services. You can also view your receipts online and if you are a Talk customer, view your itimised bill, live online.

Madasafish MAX is the most purchased product (its 5GB of dowloads per month is enough for most users) which it the cheapest product offering.

Madasafish Standard features

  • Upto 8mb broadband speed
  • Free Wireless wi-fi kit (not mac compatible so go for the BT modem option offered)
  • Free installation
  • Free email with unlimited email addresses
  • Free domain and 100 MB of webspace
  • Free email virus protection
  • Free static IP address, for things like gaming
  • Apple Mac compatible PC compatible
  • Madasafish Talk – Unlimited weekend evening calls to UK landlines

Madasafish awards

  • Best – Heavy consumer broadband ISPA 2006
  • Best – Consumer email ISPA 2007
  • Highly commended -Best Broadband ISP PC Pro 2006
  • Recommended – Best small ISP PC Advisor 200

Current promotions

£10 discount promo for Madasafish broadband & £5 discount promo for Madasafish Talk (click the either link and enter “1192819″ – when prompted – in the promotion code box)

Switching and migrating to Madasafish (MAC codes)

You can apply to switch to Madasafish is easy. Everything you need to do to connect to Madasafish broadband will be handled by the Madasafish internet team with no interruption to your existing broadband service. The MAC migration of your broadband is as follows:

  1. Check to see if you are able to switch from your current Broadband provider. Click here to find their contact details.
  2. Call your current broadband provider to ask for your MAC code. What is a MAC code?
  3. Then return to Madasafish to order your broadband or call the Madasafish Broadband switcher team on 0800 200 6280.
  4. Sit back and relax as Madasafish handle everything for you.

Find out more on the Madasafish.com website, Madasafish broadband.

Madasafish Customer support

  • Madasafish’s customer care team can be contacted on 0844 395 0830. Lines are open from 8am to 8pm, 7 days a week (except Christmas Day and New Years Day).
  • Calls are charged at 4pm per minute at all times (excludes mobiles).
  • Technical support can be contact on 0844 395 0830. Lines are open 24 hours per day, 7 days per week.

What do I need to connect to Madasafish broadband?

  1. A BT telephone line in a broadband enabled area.
  2. A broadband modem or modem router for connecting your devices (including Apple mac) to Madasafish – this is supplied FREE of charge with Madasafish broadband packages.
  3. Telephone line filters – Three are included with Madasafish.
  4. A broadband compatible operating system – above Mac OS 8/9, Mac OSX etc. (PC computers will need to be specced higher than Windows 2000).
The small print – Extra information about Madasafish broadband’s product policy:

* none currently

Reader's Comments

So far we have 13 comments about the product “Madasafish”

  1. MG on September 1st, 2008 4:29 pm

    In my experience there was awful arrogant, clumsy, stupid service. Madasafish punitive charges for use above the limit made them very expensive in comparison to others. When I tried to move they kept me hanging on the phone for an age trying to get the mac code and trying to sell me more poor value services.

  2. CC on October 4th, 2008 10:45 am

    I am currently receiving a very temperamental service from madasafish and am speaking to what appear to be complete muppets via ‘tickets’ on the support site.

    It seems someone changed my broadband password (it wasn’t me so I can only assume it was them), and now I have to go via some web site router configuration manager to enter this new password EVERY TIME I want to connect to the internet.

    You would think this would be easy enough to resolve but it has been going on for a week now, and they are trying to tell me to unscrew my telephone socket on the wall to try the ‘test’ socket, also to try another router, and another ethernet cable. Err, send me a new one and I will. Of course they won’t.

    Apparently I am not eligible for a new router as I am beyond the first 2 months of my contract, but if I would like to start my contract again then they can send me one. This is a big no as I intend to leave as soon as this contract finishes. I’ve been with them for 2 and a half years and they are just taking the mickey. I should have left for TalkTalk back in June / July when I tried to (got offered a good deal so I stayed – more fool me). So yes, just out of the 2 months and they’ve muppets!

    No customer service at all. Also the limit on the lowest broadband (which I have) is very low. So although cheap, if you run a web site (i.e. have to do a lot of uploading / downloading) don’t bother with it. You’ll go over every month.

    Rubbish.

  3. Mac Broadband on October 18th, 2008 1:50 pm

    Dear MG.

    I am sorry that you have had a disappointing time with Madasafish and found it difficult to switch broadband providers. Please do let us know which broadband provider you end-up switching to, we’d love to hear.

    Robin

  4. Mac Broadband on October 18th, 2008 1:58 pm

    Dear CC,

    Sorry to hear that you have been having issues with Madasafish. I have had similar experiences. I have been with Madasafish for over 2 years now and started to have major problems with accessing the internet – I kept on getting kicked off the line or the ADSL connection kept dropping.

    I spoke to Madasafish about this and went through the process of error checking. They said it was probably my BT router playing up (supplied by Madasafish) – I can now confirm that is was indeed the router that was playing up.

    Madasafish tried it on with me too. They said that I needed to sign up to a new 12 month contract to receive a new router – I thought that this was not on and declined the offer.

    Rather than signing up for a new broadband contract, I sorted myself with a new wireless router/modem (a Dlink one) and configured that to Madasafish.

    The set-up process was slow, but, once it was configured and I am glad to say that my broadband has been working ever since.

    I figured that my BT modem had overheated (my lodger had left it on for a few days) and this is what caused it to fail. My suggestion, therefore, is switch off you modem/router when you are not using it – this will not only save electricity but help reduce the risk of your modem overheating and failing.

    I hope this information helps – although I imagine you may have switched your broadband away from Madasafish in frustration.

    Robin

  5. Ed on November 6th, 2008 6:31 pm

    This really is a rotten fish, I have been with Madasafish for nearly 10 years and am now looking for another ISP, the service provided has nose dived in the last 6 months, I have had my email blocked, internet access disrupted and had my phone line cut off when they said I had gone over my monthly limit when I had actually used 20p of a £50limit.
    Customer services score a big fat zero, I am so fed up, dealing with poorly trained customer “support” staff who have no concept of what the script that they are reading from actually means & have no idea how to help with even the most basic complaint.

    This fish stew should be avoided at all costs, it’s very surprising how a good ISP can slide, very quickly, to the sludge at the bottom of the ocean.

  6. Adam on February 12th, 2009 1:58 pm

    I’ve been with Madasafish for about 18 months and am getting increasingly fed up with:

    (a) their stingy (5Gb) download limit

    (b) their increasingly frequent down periods (i.e. no connection at all)

    and perhaps worst of all (c) the customer (dis)service department, whose vapourings run the gamut from evasive to meaningless.

    I’m even beginning to think nostalgically of AOL, something I never thought would happen!

    Changing ISPs is always a hellish nuisance but I may have to bite the bullet soon.

  7. Ian on February 23rd, 2009 10:03 pm

    MADASAFISH, the worse ISP you would ever want to sign up with, customer services do not know what they are doing, frequent problems with their service, poor speed, thank god my 12 month contract expired, I am with o2 now with double speed, half price, unlimited and with free support.

    madasafish is still taking money for broadband services I have not got and are ignoring my emails, avoid at all cost, ****you have been warned****

  8. Ryan on March 6th, 2009 4:11 pm

    Madasafish low speeds expensive 5GB cap £2 per GB over 02 is “the way to go” £7.35p unlimited download no cap excellent english speaking customer service

  9. Noralf Mork on May 25th, 2009 10:32 pm

    I am going to drop the mad fish too after a couple of years. Their internet access is cut off far too often, speed has often been minimal, and I’m particularly fed up with the low download limit of 5GB, giving me an excessive £2 ‘penalty’ when passing the limit ever so little. The price difference to the next level is almost £10 and I do not need 20GB. Why can they not offer a 10GB limit? I also find their spam protection poor/failing, and spam emails have been eating heavily into my monthly allowance. Although I’ve raised a ticket about the issue, the problem is still there. After reading the reviews above, though, I do not look forward to asking them for my migration code…:-(

  10. Andy on October 8th, 2010 1:55 pm

    Absolutely awful tech support (unable to provide me with login details which worked hence no static IP address, I literally gave up after hours on the phone). Traffic shaping (down from 2.5MBps to 1.7 MBps) and charges for additional data are terrible and they make you wait on the phone for an age on a revenue generating phone number to get through to a call center, I’m off, suggest you avoid ! I will consider my legal options to claw back some money from these cowboys.

  11. Tony Davies on February 18th, 2011 5:52 pm

    I’ve been with Madasafish for a fair few years now. Their customer service at the beginning was excellent, but sadly that has gone really downhill over recent years.

    I also think that their 5GB limit is very poor nowadays; for the basic package 10GB (at least) would be more realistic.

    The router Madasafish supplied failed a matter of a few days over a year from when I received it from them. I was told they’d only replace it if I signed up for another 12 months. That’s not exactly what I’d call maintaining good customer relations!

    I think it’s time to move on…

  12. Paul Oliver on August 16th, 2011 12:15 pm

    I have been with the same ISP since 1994 paying a penny a minute for access. That provider has now evolved into Madasafish. I have only ever had one problem a few years ago and it was sorted very quickly. I think most problems people have is they want a pc to do want they want without them telling the pc how to do it. Get to know (and record) all your settings etc. and learn how a pc works. Don’t phone expecting the provider to know every configuration of every pc it is not possible. I would recommend Madasafish without hesitation. I run a free helpdesk for local people and 99.9% of all problems are caused by the user not the service provider.

  13. Paddy Cunningham on April 1st, 2012 10:56 pm

    I know this is an old thread but anyway, I have been with Madasafish since the whole ic24/brightview/bt buyout thing, and have had a very good experience with them. Fair enough theyre not the cheapest but the service was reliable and you weren’t penalised for heavy downloading by speed reductions. Any time I had a problem it was usually with the BT phone line itself and once the fault was confirmed it was just a matter of waiting until BT would send an engineer.

    The only reason im switching to their sister company Plusnet now is that im constantly using more than my 50gb allowance and I cannot get a larger allowance from Madasafish, perhaps in 18months when my new plusnet contract is up I will check with Madasafish again to see if the packages have changed.

    As the previous review said, most of the problems people have is with themselves not understanding what they are doing wrong with their router/pc and not really a problem with the broadband provider at all.

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