Comments on: Madasafish

By: Noralf Mork

Noralf Mork — Mon, 25 May 2009 22:32:37 +0000

I am going to drop the mad fish too after a couple of years. Their internet access is cut off far too often, speed has often been minimal, and I’m particularly fed up with the low download limit of 5GB, giving me an excessive £2 ‘penalty’ when passing the limit ever so little. The price difference to the next level is almost £10 and I do not need 20GB. Why can they not offer a 10GB limit? I also find their spam protection poor/failing, and spam emails have been eating heavily into my monthly allowance. Although I’ve raised a ticket about the issue, the problem is still there. After reading the reviews above, though, I do not look forward to asking them for my migration code…:-(

By: Ryan

Ryan — Fri, 06 Mar 2009 16:11:47 +0000

Madasafish low speeds expensive 5GB cap £2 per GB over 02 is “the way to go” £7.35p unlimited download no cap excellent english speaking customer service

By: Ian

Ian — Mon, 23 Feb 2009 22:03:25 +0000

MADASAFISH, the worse ISP you would ever want to sign up with, customer services do not know what they are doing, frequent problems with their service, poor speed, thank god my 12 month contract expired, I am with o2 now with double speed, half price, unlimited and with free support.

madasafish is still taking money for broadband services I have not got and are ignoring my emails, avoid at all cost, ****you have been warned****

By: Adam

Adam — Thu, 12 Feb 2009 13:58:12 +0000

I’ve been with Madasafish for about 18 months and am getting increasingly fed up with:

(a) their stingy (5Gb) download limit

(b) their increasingly frequent down periods (i.e. no connection at all)

and perhaps worst of all (c) the customer (dis)service department, whose vapourings run the gamut from evasive to meaningless.

I’m even beginning to think nostalgically of AOL, something I never thought would happen!

Changing ISPs is always a hellish nuisance but I may have to bite the bullet soon.

By: Ed

Ed — Thu, 06 Nov 2008 18:31:44 +0000

This really is a rotten fish, I have been with Madasafish for nearly 10 years and am now looking for another ISP, the service provided has nose dived in the last 6 months, I have had my email blocked, internet access disrupted and had my phone line cut off when they said I had gone over my monthly limit when I had actually used 20p of a £50limit.
Customer services score a big fat zero, I am so fed up, dealing with poorly trained customer “support” staff who have no concept of what the script that they are reading from actually means & have no idea how to help with even the most basic complaint.

This fish stew should be avoided at all costs, it’s very surprising how a good ISP can slide, very quickly, to the sludge at the bottom of the ocean.

By: Mac Broadband

Mac Broadband — Sat, 18 Oct 2008 13:58:50 +0000

Dear CC,

Sorry to hear that you have been having issues with Madasafish. I have had similar experiences. I have been with Madasafish for over 2 years now and started to have major problems with accessing the internet – I kept on getting kicked off the line or the ADSL connection kept dropping.

I spoke to Madasafish about this and went through the process of error checking. They said it was probably my BT router playing up (supplied by Madasafish) – I can now confirm that is was indeed the router that was playing up.

Madasafish tried it on with me too. They said that I needed to sign up to a new 12 month contract to receive a new router – I thought that this was not on and declined the offer.

Rather than signing up for a new broadband contract, I sorted myself with a new wireless router/modem (a Dlink one) and configured that to Madasafish.

The set-up process was slow, but, once it was configured and I am glad to say that my broadband has been working ever since.

I figured that my BT modem had overheated (my lodger had left it on for a few days) and this is what caused it to fail. My suggestion, therefore, is switch off you modem/router when you are not using it – this will not only save electricity but help reduce the risk of your modem overheating and failing.

I hope this information helps – although I imagine you may have switched your broadband away from Madasafish in frustration.

Robin

By: Mac Broadband

Mac Broadband — Sat, 18 Oct 2008 13:50:02 +0000

Dear MG.

I am sorry that you have had a disappointing time with Madasafish and found it difficult to switch broadband providers. Please do let us know which broadband provider you end-up switching to, we’d love to hear.

Robin

By: CC

CC — Sat, 04 Oct 2008 10:45:01 +0000

I am currently receiving a very temperamental service from madasafish and am speaking to what appear to be complete muppets via ‘tickets’ on the support site.

It seems someone changed my broadband password (it wasn’t me so I can only assume it was them), and now I have to go via some web site router configuration manager to enter this new password EVERY TIME I want to connect to the internet.

You would think this would be easy enough to resolve but it has been going on for a week now, and they are trying to tell me to unscrew my telephone socket on the wall to try the ‘test’ socket, also to try another router, and another ethernet cable. Err, send me a new one and I will. Of course they won’t.

Apparently I am not eligible for a new router as I am beyond the first 2 months of my contract, but if I would like to start my contract again then they can send me one. This is a big no as I intend to leave as soon as this contract finishes. I’ve been with them for 2 and a half years and they are just taking the mickey. I should have left for TalkTalk back in June / July when I tried to (got offered a good deal so I stayed – more fool me). So yes, just out of the 2 months and they’ve muppets!

No customer service at all. Also the limit on the lowest broadband (which I have) is very low. So although cheap, if you run a web site (i.e. have to do a lot of uploading / downloading) don’t bother with it. You’ll go over every month.

Rubbish.

By: MG

MG — Mon, 01 Sep 2008 16:29:33 +0000

In my experience there was awful arrogant, clumsy, stupid service. Madasafish punitive charges for use above the limit made them very expensive in comparison to others. When I tried to move they kept me hanging on the phone for an age trying to get the mac code and trying to sell me more poor value services.