Zen Internet

zen-internet-signupnowVerdict.Zen Internet are probably the most popular ISP for Apple users around. They offer a range of broadband services from low usage, home user products (Zen 8000 Lite) to high usage, products for SOH and SME offices (Zen Office Max). Zen are renowned for their customer service support.

Pro.“Good customer service and a 1 month contract “

Con.“The monthly costs of Zen Internet are relatively high – but you can be re-assured that you can cease your contract with minimum notice. “

Zen Internet products

Broadband Package Advertised Speed Monthy Downloads Contract length Total Price – 1st Year
Zen 8000 Lite upto 8Mb 5Gb 1 month £215.88 Zen lite
Zen 8000 Active upto 8Mb 25Gb 1 month £299.88 Zen active
Zen 8000 Pro upto 8Mb 50Gb 1 month £419.88 Zen Pro
Zen Office 8000 upto 8Mb 50Gb 1 month £540.00 Zen Office
Zen Office Max upto 8Mb Unlimited 1 month £948.00 Zen Office Max

Best Deal. Zen 8000 Active, 20Gb monthly download limit. Total Year1 cost £299.88 (One month contract) Sign up to Zen Internet today.

Feedback. Got any recommendations or strong feelings about? Then leave a comment.

More about Zen Internet

Zen Internet for Mac packages

Zen offer a choice of five Zen Internet Options, starting from only £17.99 a month. Zen offers download speeds upto 8Mb.

About Zen Internet

Zen Internet is an award-winning Internet Service Provider (ISP) that delivers reliable Internet services to business and home users since 1995.

Zen has consistently been recognised within the industry for the quality of their products and services and for their determination to achieve Zen’s company mission “to provide the best ISP service in the UK.”

Since the launch of Zen’s Mac Support Team in August 1996, Zen Internet has gained a first class position in the field of providing and supporting Broadband for Apple Mac users. Their dedicated team of technical advisors is a perfect example of how committed they are to meeting specific customer requirements and Mac users can be assured that the Zen support team have the necessary knowledge levels and are aware of the latest Mac developments.

At the 2007 Macworld Awards, Zen Internet’s success in delivering excellent service levels to Mac users was recognised when they won the award for “Best Mac-friendly ISP”. The prize was based on the results of nominations from the Macworld readership and is an established event in the Mac calendar.

About the Zen Internet service

The Zen Internet packages offer you a connection speed of upto 8Mb from a multi-award winning ISP that is a firm favorite with Apple mac users. Zen offer 5 different Broadband options, featuring download speeds of up to 8Mbps and a range of capped and truly unlimited packages. Prices start at £17.99 per month including VAT, and all services have a minimum contract of just one month. Zen Internet prides itself on its customer service, and offers brilliant support for Apple users.

Zen Standard features

  • 2Gb monthly download limit – higher limits are available( upto 50Gb and unlimited downloads)
  • A one month contract – if you don’t get on with Zen Internet you can always switch
  • Up to 8Mbps downstream speed**
  • Up to 448Kbps upstream speeds
  • UK based, premier Customer Service & Technical Support
  • Local Rate Calls to Sales, Customer Service & Technical Support
  • Unlimited uploads

Current Zen Internet promotions

Zen do not currently have any discounts or promotions.

Switching and migrating to Zen Internet (MAC codes)

If you already have an active Broadband account with another ISP, you can migrate your service to Zen Broadband without having to wait for your current ISP to cancel your existing service. There are three easy steps to this process:

  1. Contact your existing Broadband provider and ask them for a Migrations Authority Code (MAC).Please make sure that your current provider is aware that you are moving to Zen Internet and do not want your service cancelled until the migration has been completed.
  2. Place an order online at Zen ADSL orders where you will be asked for the MAC and the ISP you are moving from. Alternatively, call our Sales team on 0845 058 9000 and provide this information to them.
  3. Once the request has been accepted, the order will be processed within 3 – 5 working days, depending on the product chosen and the quality of your line. We will then send you an e-mail providing you with the precise date when the Zen Broadband service will be first provided and all the details needed to use and maintain your new Internet connection.

Zen Internet Customer support

  • ‘Live’ online help is available during office hours
  • Customer services are available from 9am to 5pm Monday to Friday
  • Technical support is available 8am until 8pm Monday to Friday, and 9am to 5pm at the weekend

Find out more on the Zen Internet website, Zen Internet.

What do I need to connect to Zen Internet?

  1. A BT telephone line in a broadband enabled area.
  2. A broadband modem or modem router for connecting your devices (including Apple mac) to Zen – these will need to be bought yourself or can be purchased from Zen for an additional fee..
  3. Telephone line filters – These are not included with Zen’s products.
  4. A broadband compatible operating system – above Mac OS 8/9, Mac OSX etc. (PC computers will need to be specced higher than Windows 2000).
The small print – Extra information about Zen Internet’s product policy:
  • New customers will be charged a £47 activation fee.
  • Notes about broadband speeds:
  • Actual download speeds will be no higher than 7150Kbps
  • Speeds are affected by line length, quality and peak internet usage periods and will range from 160Kbps to 7150Kbps
  • BT Wholesale estimates that 78% of customers will achieve download speeds of 4Mbps and above.

Reader's Comments

So far we have 2 comments about the product “Zen Internet”

  1. russell byrne on February 24th, 2009 4:53 pm

    I am currently asking isps there view on aluminium phone lines, as this is what i have from the pole to my house, i am having stability problems and and i am now set at 500kbps, i want to go faster to around 3 meg, is this possible ? what do you think?. bt wont change the line so i am stuck with it, seems unfare to me!!. thanks. russ.

  2. Kaz Stevens on July 9th, 2018 10:31 pm

    Joined Zen 2013, service now diabolical. Tech support morons , read flow charts & blame YOUR equipment,/router,/Ethernet cable,/micro filter,/computer = never their fault &despite buying new router, micro filters & Ethernet cables, 1st guy I spoke to failed to diagnose trunk outage in area affecting many residents. 2nd failed to walk me though setting up new router I was told to buy by 1st guy blamed them for fault, I was asked,(despite telling the 2nd guy that I had had a stroke & heart attack & was struggling physically, to kneel on floor) to unscrew phone socket on wall to get at test socket +he had advised me to unscrew wrong one, so had to trace wiring to feed socket in garage -other side of house, he asked me to unscrew that, try phone in it, so had to go back to other side of house for phone then I was asked to go & get router from other side of house . Struggled to plug phone/router into a live test socket hanging off garage wall, 2nd tech guy decided it’s outage in area as both phone lines & internet by this time down he books BT, saying if I don’t pay £120 to get private Broadband specialist out – check internal wiring I might be asked to pay BT £140-£178 for call out. Called Broadband specialist = £120, this + having to pay computer shop £75.91 on router, Ethernet cable & micro filters. Broadband specialist after he’d tested internal wiring asked neighbours if they’d any connectivity, they didn’t. Called PC repair guy out= was suggested by 1st Tech guy it may be my computer = cost me £50, I’m losing income from booked in clients on busiest night of working week. PC repair guy migrated away from Zen Internet as found them rip off & incompetent- same problems. Phone to lodge complaint, 3rd tech guy = smarmy, condescending, rude & disrespectful, so lost my cool, he tried to justify actions of 1st & 2nd tech’s, as if I was at fault. I demanded manager called me Monday 11 am- 12 noon as started work at 12 noon. At 12.54 pm Monday Nick called claiming to be a Zen manager – he was only supervisor, he was equally obnoxious + unhelpful so asked for complaint to be escalated above him, he refused to reimburse for costs incurred from Broadband specialist PC repair man, only offered to pay for router claiming no tech guys recommended calling out Broadband specialist, fact is I never knew they existed until 2nd tech guy said to do so, so they endlessly back staff, have zero respect for customers. Support=diabolical amateur, useless, no 24/7 tech support. I pay £67.67 per month for 1 phone line + broadband & 1 without, no more than 5.85 mbps download speed & 0.84 mbps upload , diabolical customer service ,they know I ‘m self-employed & if I ‘m late paying bill, billing Rottweiler spams me with nasty threatening emails. Threaten to leave Zen & in smarmy voice they rudely tell you, you’ll never find as good a deal. I am done with Zen Internet they’re a disgrace, my advice – steer clear utter rip off utter rubbish, rude unpleasant.

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