Comments on: Contact us

By: Patrick M

Patrick M — Fri, 11 Nov 2011 19:24:08 +0000

Thanks for the info on your site. Your reviews and also readers comments was very helpful. I’m thinking of upgrading my connection so looking around for prices and customer service to compare.
I am a graphic SOHO Mac user sending large files back and forth. Macs always left on, sharing between my desktop Mac and two other MacBooks.
ISP is Claranet, about 10+ years. It has always been ‘real’ unlimited downloads (no fair useage stuff) and pay £34/month including VAT (think I’ve paid that give or take since it was a dial-up connection).
Looking at your Top Ten I was surprised to see Claranet missing. Did a search and not even a mention on your site anywhere. Over the years the connection has just run in the background. I expect it to be there and it is. When I’ve had to get in touch with Claranet (3–4 times over 10 years) their tech dept have answered quickly and always solved the problem (caused by me mucking about with settings or upgrading my Mac/Airport). Maybe once a year the connection goes down for 3–4 hours, on a Sunday normally, while they “carry out maintenance’. Claranet have informed me and I can plan around it.
Got to state that I am not employed by Claranet, just pay my monthly broadband. They are probably a bit more expensive than others but over 10+ years it’s been worth it. Friends, who pay less for their connection, have chopped and changed their ISP’s because of unreliable service. I don’t mind paying a bit more so I can forget about it.

By: uninstall programs on mac

uninstall programs on mac — Thu, 28 Apr 2011 12:47:55 +0000

There uninstallation course of action on Macs is a real problem. Since i have would be a Windows 7 guy previously this brand-new and uncommon point to see how it’s performed and get accustomed to that. A greater portion of this it appears just as if the whole viewpoint is pretty different from Windows.

By: Brooke Babcock

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By: Jenni Smallshaw

Jenni Smallshaw — Tue, 25 Nov 2008 12:17:19 +0000

I am with Tiscali, which is not reviewed at all here. I have wifi broadband at home. They recently came out to upgrade my equipment and advised me it was faster than Virgin in my area. Both advertise up to 8MB.

However, I keep having to reboot and it is driving me crazy. I have an imac G5 and when I called customer support I had to bring it into the living room, plug in the cable from the tiscali box and go to the thompson router web page to change the preference to ppp. Which we did and this solved the problem for half a day. They implied that the mac was overriding some preferences – have you ever encountered this before?

Someone has told me that bt is great, someone else told me it was crap. There is no information on quality of suppliers available on the web.

Can I solve the tiscali problem or would you recommend me switching.

I am being driven crazy having to reboot the whole system up to 3 times a day and carrying my imac into the front room to plug into the tiscali box when that doesn’t work…

thank you for you help and suggestions.

By: Mac Broadband

Mac Broadband — Sat, 18 Oct 2008 14:20:40 +0000

Hi Richard.

Sure you don’t work for Mac Ace? – you appear to have a Mac Ace email address.

Thanks for the heads up on Namesco – you are not the first person to point out that they are a good broadband provider. Namesco have been on Mac Broadband website since about June 2008. I am struggling to find time to write a full review about their products, but, they are on the list and included in my ‘cheap broadband’ list.

Zen Internet are another great broadband for mac provider – I encourage this site’s readers to give them a look.

In answer to your main point/accusation – We have the major broadband providers listed because they provide broadband services to a large number of customers across the UK. It is difficult for me to review the smaller broadband suppliers because they either don’t offer a UK-wide service (so only relevant to a small number of people) or I have yet to come across their service.

Please bare in mind that I write this website in my spare time – so reviewing new sites and Apple products can take me a while to get around to.

If I have missed broadband providers, I can only apologise for a lack of time!

UPDATE – I have now heard from the MD of MacAce. They are sending me information about their company and broadband products. I will put the information up on Mac Broadband as soon as I receive it.

Robin

By: Mac Broadband

Mac Broadband — Sat, 18 Oct 2008 14:07:40 +0000

Hello A L Jacobs,

An iMac should be capable of running a broadband connection. A potential issue with running an older Apple with older software is that your computer end up being the ‘bottle-neck’ on your broadband speed. Also, some broadband providers are not great at supporting older computer systems. Your best bet is to speak to somebody at Sky (ask for sales or technical sales) and they should be able to give you the definitive answer.

Robin

By: Richard Jones

Richard Jones — Sun, 07 Sep 2008 16:57:46 +0000

Why should folks pay any attention to your recommendations when you only list the “big-but-impersonal” ISPs – and you don’t even include Namesco, one of the best and most Mac-friendly of the big boys?

But what about MacAce, certainly not the cheapest, but with second-to-none personal customer service from guys who really know Macs. (I have no connection with them beyond being a very satisfied customer)

By: A L Jacobs

A L Jacobs — Fri, 15 Aug 2008 09:42:22 +0000

Could you please advise me as to whether an iMac G3, currently running under OS 9.1, is capable/powerful enough to run broadband at say a 2Mb rate. If so, would a Sky connection be suitable?

I would be most grateful for your guidance

Thanks

A L Jacobs