Zen Internet UK’s best broadband

February 24, 2010

12, 000 consumers were asked to rate quality and service of broadband providers by Which in their latest broadband poll published in March 2010 issue. Zen was top of the tree with a customer service score of 89%. It was not the cheapest at £17.99 a month but it does offer a one-month tie-in period. Connection speed, connection reliability and customer service were all five star rated. Visit the Zen Internet website to see their current deals.

O2 were next in line with 77% customer service score offering two good packages (1) Standard (LLU- local loop unbundled areas where ISPs intall their own equipment) at £12.50 with unlimited monthly data downloads plus a discount for customers also taking mobile services and (2) Access (non-LLU) at £22.50 with unlimited monthly data downloads and discounts available. O2 were the only provider to be awarded 5 stars for value for money packages. All other ratings were 4 star for O2 network. Check out these packages and more visit the o2 website.

Utility Warehouse was rated 4th in the table of 28 providers by 76% of customers at a monthly cost of £19.75 which includes £1.76 monthly membership fee. Visit the pay as you go broadband website for review of  Utility Warehouse’s phone, gas and power packages. Note too that their connection speeds received an average 3 star rating.

Plusnet were rated 8th by 63% of customers but they do offer the cheapest package and outstanding value for money at £5.99 a month. Monthly data downloads are capped at 10GB. If you leave them within 12 months you will have to pay setup and equipment costs. However, if you pay for setup and equipment, up to £80, upfront you can leave with 10 days notice at any time.

Generally, customers found that switching providers is straightforward. When changing providers the mantra - the most expensive service will be the best – does not hold true.  For more information regarding the Which Survey visit the which website

For more information re the top broadband packages we recommend you visit the Zen Internet website or the o2 website ; the utility warehouse website ; or the plusnet website

Service providers who were rated poorly were Supernet; Karoo Internet, Pipex; Orange; and AOL (the latter being awarded only one star for all customer services and value for money.

BT launches combined broadband and calls package

January 18, 2010

John Rees in the Mail on Sunday suggests revenues from broadband are likely to be up in the nine months to the end of December. TalkTalk, the Carphone Warehouse’s fixed-line division have substantially increased their broadband customers to 4.16 billion (up by 46,000  in the last quarter) following their aquisition of Tiscali in May 2009.

The fixed-line market was boosted too when O2 unveiled plans to offer, land-line services. Likewise, BT has just launched a combined broadband and Anytime calls package – its first bundled offer since restraints were lifted by the regulator last year. BT has additionally launched a high-speed fibre network of up to 40 Mbps by activating four exchanges in Edinburgh, Glasgow, Manchester and Taffs Well, near to Cardiff.  BT’s Openreach wholesale business is ready to take orders from Internet service providers - for more details visit www.bt.com - learn more and be at the head of the queue.

January offer: Two months free broadband with o2

January 5, 2010

O2 is delighted to announce that the first two months free offer is back on all their award winning Home Broadband packages! Visit the o2 broadband website for more information.

This offer is for a limited time only and will end on 31st January 2010.

Please be aware that in line with the VAT rate going back to 17.5%, all O2 Broadband’s monthly costs have reverted to the pre VAT reduction pricing as follows.

Price per month
Standard Premium Pro Access
O2 customers £7.50 £10 £17.50 -
Non O2 customers £12.50 £15 £22.50 £17.50

Choosing a Mac user-friendly broadband provider

January 2, 2010

Switching broadband provider can save you £135!

The latest research by Broadband Choices suggests that changing broadband provider could save you £135/year. Furthermore, 40% of broadband users are planning to switch and save over the next 12  months. The study also found that reliability is the most important factor when choosing a new broadband package with 42% of respondents claiming it is the number one issue (followed by speed -37%). It is interesting to note that this research found that only 15% of people said that price was a key factor.

Choosing and using ISP for apple macs

Any broadband connection is compatible with Apple Mac computers but modems are not so simple. The modems and routers that are sent from your ISP are pre-configured in order to permit immediate usage, so PC users can get on the net quickly. For Mac users this can often be more difficult, especially when these devices are non.mac compatible.

What to look for: Mac-compatible hardware; Mac technical support

Best for Novices

Everyone has to start somewhere and when it comes to the web – few people dive straight into configuring wireless networks and optimising their bandwidth. If you are a new Mac user one suggestion is to get an ethernet connection as this is generally thought to be more reliable and gives a higher level of performance than USB. Then get a good mid-range broadband product with around a 5GB download limit to enjoy relatively fast and wholly economical surfing!

Experienced Mac users attest that they can network with ease into any decent broadband ISP so the real deal is to choose a provider that explicitly supports Macintosh users just in case you do need a hand with something without the risk of being dis-owned by a Windows-centric ISP! If you are confident setting up your Mac and only require the actual configuration settings then a Mac-friendly ISP may be of less importance to you. However, it is worth bearing in mind that if you do need to ring the technical support you will often get limited assistance unless they have a Mac support team.

Contact your prospective ISP and before committing ask:

Do you have a dedicated Mac support team?

Can I read mail from my ISP mailbox from any other gateway?

Do you offer me web space for my needs?

Customer satisfaction AND savings

Having said all that, we suggest you visit www.o2.co.uk and visit www.plus.net as both these offer superfast and cheap broadband packages. O2 offers great discounts for existing customers which can get you a 20Mb broadband package for less than £10 a month (£7.34 for a Standard package and £9.79 for a Premium). Which currently endorse the O2 Home broadband package at £7.34 a month. Plusnet offers the UK’s cheapest standalone broadband package as well as a new high-end tariff and both suppliers have won a number of awards for customer satisfaction.

Good hunting!

Original research can be found on the www.broadband-choices.co.uk website.

Cheap broadband deals for January 2010

December 30, 2009

Business is brisk for UK broadband providers in January – it seems that most of us review our household bills this month. January offers a good time to switch broadband provider with a number offering special money off deals. As always check the small print but here are some of the best deals out there. Read on.

2 months free on O2 Broadband

O2 Standard Home Broadband offers award winning 8 Mbs broadband for £7.34 per month (excluding line rental) for existing O2 customers and £12.23 for new customers. The service comes with a free wireless router and free set up. Plus in January, O2 is offering 2 months free.

So if you’re looking for a good all round family broadband service with UK based free technical support – then O2 is a great choice. Visit the broadband section of the o2 website for more detailed information.

6 months free on Sky Broadband Unlimited

Sky is offering six months free on their top broadband package – Sky Broadband Unlimited. Any new or existing Sky digital TV customer who signs up before February 5th 2010 can get Sky Broadband Unlimited (if it is available at your post code) free for six months and it costs £10 per month thereafter.

This great broadband deal is however only available if you also take a Sky Talk home phone package. Sky Talk offers free evening and weekend calls at no extra cost. And Sky Broadband Unlimited offers super-fast broadband (up to 20 Mbps) with unlimited downloads. Check the Sky broadband website.

2 months free on Virgin Media fibre-optic broadband.

Virgin Media offers three fibre –optic broadband packages: Broadband Size L which provides up to 10 Mbs fibre-optic broadband for £12.50 per month; Broadband Size XL which offers up to 20 Mbs broadband for £20 per month; and Size XXL which offers the fastest broadband available in the UK at up to 50 Mbs with unlimited downloads for £28 per month.

The Broadband XXL package offers broadband speeds over twice as fast as anything available from the other top UK broadband providers.

For a limited period, Virgin Media is offering two months free across all three fibre-optic broadband packages.

See the Virgin Media website for further information.

Product information originally appeared on the PR inside website.

Using the new iphone as a modem

June 9, 2009

Thats right. You can use the latest version of the Apple iphone as a modem. This means you can now use the latest generation iphone for accessing the internet via a broadband connection.

In the UK, this will mean purchasing the new iphone (out in the middle of June 2009) will give you access via the O2 broadband and wifi networks.

This offers you a very real possibility of dropping your home broadband connection and even your mobile broadband dongle. This could be the perfect excuse for you to bring and iphone into your Apple collection or upgrade your existing iphone.

iphone as modem

As reported in the Times newspaper…

O2 has announced that it is to charge users of new Apple’s iPhone models announced yesterday at least £14.68 per month on top of the monthly subscription if they want to use it as a modem to connect their laptops to the internet, a process known as internet tethering. Using the internet from the iPhone itself, via both 3G and wi-fi, is included in the normal monthly subscription.

Tethering is one of the key features that has been missing from the iPhone until now. However, the new iPhone 3G S models announced at yesterday’s Worldwide Developers Conference in San Jose and which will be available in the UK through Apple’s exclusive network partner O2 from June 19, will allow tethering. Users of existing 3G iPhones will also be to download an upgrade to their operating system software from the same date, giving them access to that feature as well as other new ones such as cut and paste and picture messaging.

However, O2 has revealed that using tethering will not be included in the normal unlimited data that comes with standard pay monthly packages. Instead, you will have to buy a bolt-on monthly package costing £14.68 per month for 3 gigabytes of data and £29.36 per month for 10 gigabytes. Additional data used through tethering will cost 19.6p per megabyte. If you want to use internet tethering overseas, you will have to pay £2.94 per megabyte in the EU and £6 per megabyte everywhere else.

Visit the O2 online store for more information

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