Zen Internet UK’s best broadband

February 24, 2010

12, 000 consumers were asked to rate quality and service of broadband providers by Which in their latest broadband poll published in March 2010 issue. Zen was top of the tree with a customer service score of 89%. It was not the cheapest at £17.99 a month but it does offer a one-month tie-in period. Connection speed, connection reliability and customer service were all five star rated. Visit the Zen Internet website to see their current deals.

O2 were next in line with 77% customer service score offering two good packages (1) Standard (LLU- local loop unbundled areas where ISPs intall their own equipment) at £12.50 with unlimited monthly data downloads plus a discount for customers also taking mobile services and (2) Access (non-LLU) at £22.50 with unlimited monthly data downloads and discounts available. O2 were the only provider to be awarded 5 stars for value for money packages. All other ratings were 4 star for O2 network. Check out these packages and more visit the o2 website.

Utility Warehouse was rated 4th in the table of 28 providers by 76% of customers at a monthly cost of £19.75 which includes £1.76 monthly membership fee. Visit the pay as you go broadband website for review of  Utility Warehouse’s phone, gas and power packages. Note too that their connection speeds received an average 3 star rating.

Plusnet were rated 8th by 63% of customers but they do offer the cheapest package and outstanding value for money at £5.99 a month. Monthly data downloads are capped at 10GB. If you leave them within 12 months you will have to pay setup and equipment costs. However, if you pay for setup and equipment, up to £80, upfront you can leave with 10 days notice at any time.

Generally, customers found that switching providers is straightforward. When changing providers the mantra - the most expensive service will be the best – does not hold true.  For more information regarding the Which Survey visit the which website

For more information re the top broadband packages we recommend you visit the Zen Internet website or the o2 website ; the utility warehouse website ; or the plusnet website

Service providers who were rated poorly were Supernet; Karoo Internet, Pipex; Orange; and AOL (the latter being awarded only one star for all customer services and value for money.

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